Shipping Policy
Last updated: 8 June 2026
This Shipping Policy explains how DAC processes, dispatches, and delivers orders placed on dacfashion.com. By placing an order, you agree to the terms below.
1. Order Processing
- Orders are confirmed by email/SMS after successful payment verification.
- Processing time: 1–2 business days (excluding Sundays and public holidays).
- During sale periods or high demand, processing may extend by 1–2 additional days — customers will be notified.
- We reserve the right to cancel orders in case of stock unavailability, pricing errors, or suspected fraud; full refunds will be issued.
2. Domestic Shipping (India)
| Service | Delivery Time | Cost |
|---|---|---|
| Standard Delivery | 5–7 business days | Free above ₹5,000; otherwise ₹199 |
| Express Delivery | 2–3 business days | ₹499 |
| Same-Day Delivery | Same day (order before 2 PM) | ₹799 — Mumbai, Delhi NCR, Bengaluru only |
Delivery timelines are estimates and may vary due to weather, logistics partner delays, remote locations, or force majeure events.
3. International Shipping
We ship to select countries worldwide. International orders typically arrive within 10–14 business days via express courier. Shipping charges are calculated at checkout based on destination, weight, and dimensions.
- Customs duties, import taxes, and brokerage fees are the customer's responsibility and are not included in product or shipping prices.
- International orders may be subject to customs inspection, causing additional delays.
4. Packaging
All orders are packed in DAC signature packaging with protective materials to prevent damage in transit. Gift wrapping is available at checkout for select products.
5. Order Tracking
Once dispatched, you will receive a shipping confirmation email/SMS with tracking number and courier partner details. Track your order at Order Tracking or via your account dashboard.
6. Delivery Attempts & Failed Delivery
- Courier partners typically make up to 3 delivery attempts.
- If delivery fails, the package may be returned to us; re-shipping charges may apply.
- Please ensure the shipping address and contact number are accurate at checkout.
7. Undeliverable / Returned Shipments
Orders returned due to incorrect address, refusal to accept, or repeated failed delivery attempts may incur return shipping costs. Refunds (if applicable) will be processed after deducting applicable charges, per our Refund Policy.
8. Risk of Loss
Title and risk of loss pass to you upon delivery to the address provided or authorised pickup point, in compliance with the Consumer Protection (E-Commerce) Rules, 2020.
Government & Regulatory Compliance (India)
DAC operates in accordance with applicable Indian laws governing e-commerce, consumer protection, taxation, and digital data. Key frameworks include:
- Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020 — fair trade practices, transparent pricing, and accessible grievance redressal.
- Information Technology Act, 2000 and IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 — lawful use of platform, grievance officer, and content compliance.
- Digital Personal Data Protection Act, 2023 (DPDP Act) — lawful collection, purpose limitation, and rights of data principals.
- Legal Metrology (Packaged Commodities) Rules, 2011 — accurate display of MRP, net quantity, and manufacturer/importer details on product labels.
- Goods and Services Tax (GST) — applicable taxes are included in displayed prices unless stated otherwise; tax invoices are provided with orders.
- Payment and Settlement Systems Act, 2007 and RBI guidelines — secure electronic payment processing through licensed payment aggregators.
Consumers may also approach the National Consumer Helpline (1915) or file complaints via edaakhil.nic.in for unresolved disputes, in addition to our internal grievance process.
Contact & Grievance Redressal
DAC Pvt. Ltd.
42 MG Road, Indiranagar, Bengaluru, Karnataka 560001, India
- Customer Support: support@dacfashion.com | +91 80 4567 8900
- Grievance Officer (IT Rules 2021): grievance@dacfashion.com — response within 30 days
- Privacy / DPDP Queries: privacy@dacfashion.com
Business hours: Monday–Saturday, 10:00 AM – 7:00 PM IST (excluding public holidays).